Over 250 UNIGLOBE Travel professionals and leading suppliers gathered in Jaipur for education and recognition of top performance in sales and service. Travelers will benefit from exclusive “insider knowledge” of travel products; new customer service tools and enhanced “job-specific” skills that UNIGLOBE professionals learnt at the conference.
The UNIGLOBE Travel (South Asia) Region conducted its Eighth Annual Excellence Awards and Regional Conference in August at the Fairmont Hotel, Jaipur. The two-day event saw over 250 UNIGLOBE Travel Professionals from across South Asia gather to celebrate individual and collective achievements, sharpen skills and network for business development. Preferred Suppliers added their knowledge, support and international connections to the gathering. Educational workshops helped further enhance sales and service capabilities for the benefit of UNIGLOBE clients.
Says Michelle Desreux, COO and Executive Director, UNIGLOBE Travel South Asia, “Our theme for this year, ‘Leading the Way!’ is particularly relevant in today's corporate travel environment. Clients expect their travel consultants to secure “best” fares and rates, offer increasingly rich reporting, provide evidence of savings and delivery of expert customer service. The conference highlighted the many ways UNIGLOBE agencies will save their clients time, money and trouble – all using our latest customer service tools.”
“Our agency staff found the focused education sessions to be extremely beneficial and appreciated the opportunity to network with Suppliers. They have come back motivated and equipped with greater skills and knowledge to push excellence in customer service even higher,” comments owner,
At the conference top performing agency personnel were awarded for continually pushing the benchmark of service excellence higher. The awards included recognition for Counselors, Managers, Sales, Accounts, Leisure and Facilitation personnel at various levels of performance assessment. Owner, , commented, “Only the most exceptional Consultants and managers achieve the top Excellence awards. The UNIGLOBE Excellence program supports and measures staff performance excellence in the key areas of customer service, professionalism, dependability and productivity - all key elements in the effective servicing of our clients. It incorporates travel industry and UNIGLOBE performance benchmarks, stringent customer service requirements, peer and client evaluations. Consultants and Managers who achieve top marks in Bronze, Silver and Gold levels of performance are recognized at both the Regional and International levels of the organization.”
“Awards for superior growth through constant innovation, excellence in customer sales and service have always been an integral part of the UNIGLOBE culture. The achievement of these individual “excellence” agency growth awards will provide both current and potential business and leisure travel clients with the added assurance of strength and dependability of their UNIGLOBE agency, concludes Ritika Modi, Regional President, UNIGLOBE Travel (South Asia).
UNIGLOBE Travel South Asia in partnership with PLAN India also helped support 25 flood-affected families in Uttarakhand by spreading awareness and raising money for their survival kits comprising hygiene, water, shelter and cooking items.
“Leading the way! is now, more than ever before, an integral part of the UNIGLOBE culture. Our brand and culture are what sets us apart from our competitors. Our affiliation to UNIGLOBE Travel is a collaboration of competence, which is the underlying strength of an organization that is unique in the travel industry. It is a system where we can offer ‘better, faster and smarter’ service for our clients,” concludes owner, .
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